Service Levels

Customs-document-clearance-FRF-freight-contractorBonds is committed to the best possible levels of service and provides Key Performance Indicator (KPI) reporting as part of our account management program.Bonds can manage delivery appointments and operates a call on approach procedure. The Bonds Customer Service team phones ahead to confirm that the receiver is on site. We then update any specific delivery details and advise the Bonds driver to ensure delivery requirements are met. For many years Bonds has worked with various customers to schedule delivery of stock to technicians and trades on site. Bonds has extensive experience in scheduling ‘appointment style’ deliveries both business to business and business to consumer environments, and we provide this service for internet and television “infomercial” businesses.

The following table details Bonds’ standard service levels:

Standard CourierOur Standard Service is a 2 to 3 hour delivery time plus 1 hour for selection of a vehicle from time of phone booking or availability, whichever is the later.
Priority CourierOur Priority Service is 1.75 hour delivery time plus up to 10 minutes for selection of a vehicle.
Express GuaranteedA Guaranteed SUPERFAST service for those extremely urgent consignments that must be there by your deadline – not ours! Please inform us of your deadline at time of booking.
Delivery TimesAverage delivery times are significantly less than maximums quoted. However these are subject to traffic and weather conditions. Extra time (Approx 25%) should be allowed for deliveries of more than 30 km driving distance and to destinations outside the metropolitan area.
Extra Services
Bicycle CourierYou can depend on us to handle any traffic problem and still deliver your job on time. A SUPERFAST and highly reliable and economic service performed by uniformed and professional bike couriers. Sydney CBD only.
Motorbike CourierThis service generally covers inner city metropolitan areas. Your consignment must fit on a motorbike and weigh not more than 10kg and be no larger in size than two phonebooks. It’s practical…it’s faster than a car or van at normal courier charges.
Taxi Truck ServiceOur standard service provides vehicles on either an hourly or kilometre basis. For up to 1 tonne vehicles allow up to 4 hours from the time the goods are available to delivery. For vehicles 2 tonne and over, delivery times will vary depending on size of consignment and loading times. For larger vehicles simply check with our staff at time of booking to gain a more accurate estimate. Our fleet also includes tail lifts, hi-abs, pantechs, flat tops – up to 12 tonne and semi trailers (advanced bookings required). Please allow additional time for loading and unloading.
Taxi Truck PriorityYour priority taxi truck job will be delivered by the first available and most suitable vehicle.
Intrastate, Interstate and Overseas (Account Customers Only)Same day, overnight air and road freight within Australia and Overseas. Just phone or go to our on-line booking page – it’s easy, convenient and cost competitive to book these services.


Other Bonds Services you may need

  • Cheque pick-up and banking service
  • Set runs, mail bag pick-ups, after hours and weekend deliveries
  • COD returns
  • Bond clearance – Mascot, Eagle Farm / Fisherman’s Island and Tullamarine areas only
  • Exclusive hourly hire

For more information or a price list tailored to your Company’s specific needs, please call our Sales department on (02) 9647 3168 or send us an email and we will provide the necessary information.